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Traditional Phone Systems are proprietary hardware based systems that require multiple platforms & operating
systems to provide services. That is an expensive architecture to deploy and maintain. It makes adds, moves
and changes as well as upgrades, complicated and costly. The EIC is an open standards predominately software based system.
The EIC is easier to deploy and maintain; has a user friendly interface and lower cost of ownership.
Some of the EIC advantages over a proprietary phone system are the following:
- Voice and Data on the same network
- Voice as a business application integrated with:
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Enterprise Resource Planning (ERP)
- Remote, Mobile & Distributed workers are all connected
The value of an integrated business and communications system shows in the following ways:
- Substantial improvement in customer service
- Significant gains in employee productivity
- Measurable increase in new revenue
- Improved management and control
- Lower total cost of ownership
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- Hold
- Answer
- Transfer
- Group Pick-up
- Park
- Camp
- Conference
- Consultation
- Caller ID
- Call Waiting
- Message Waiting
- Zone Paging
- Intercom
- Multi-Line Appearance
- Shared Line Appearance
- Hot-desking & login from
any phone
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- Expensive, Proprietary Devices
- Limited Integration to Microsoft Products
- Multiple Points of Administration
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- 100% Microsoft Client Server Technology
- Single Windows Voice and Data Network
- Simple, Windows-based Administration
- Enterprise Interaction Center (EIC) Intel Telephony Server
- Windows Server 2003, Intel HMP
- EIC IP Communications Applications
- IP PBX,
- Auto Attendant,
- Unified Messaging (UM),
- Automatic Call Distribution (ACD),
- Interactive Voice Response (IVR)
- EIC Windows .NET Soft Phone
- Session Initiation Protocol (SIP) Standard IP Telephones
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