As the pace of change accelerated, the professional IT services industry faced twin challenges:

How can we maintain the flexibility needed to meet the changing needs of every client yet preserve an environment of continuous improvement for high quality results?

Everyone recognized the dilemma but there was no quick answer. So part of the solution became obvious; leadership. With 25 years experience and a tradition of leadership in the community, Procom was ideally placed to lead the industry by example.

To address the demand for 100% adaptability, Procom developed transparent delivery models, reporting and accounting systems with an unparalleled ability to adjust and adjust again to fit any client scenario.This kind of transparency is central to successful business partnerships in today's marketplace. The more quickly and easily a partner can align itself with another organization's policies and processes, the sooner the relationship begins to add value for both parties.

Responding to the need for continuous improvement, Procom increased its focus on quality standards, certifications and auditing. Total quality management is the only way of doing business and Procom maintains ISO 9001:2000 certification for its management and quality processes. Procom has identified and follows detailed and proven methodologies for risk management, knowledge transfer and advanced human resources functions to name a few. These benchmarks become the foundation for value-added relationships which in turn lead to successful outcomes for all participants.

But leadership is more than success. Leadership is also sharing knowledge so the industry improves as a whole. With that in mind, Procom founded the Association of Professional Computer Consultants and the Canadian chapter of the National Association of Computer Consulting Businesses to facilitate the dissemination of best practices.

All told, I truly believe we have created a unique, industry-leading offering rooted in best practices and transparency. We welcome your interest and look forward to working together. Together, we can match the pace of change and do great things with technology.

Regards, 
 
Frank McCrea
President