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Procom's Privacy Policy

PRIVACY POLICY

Procom and its affiliates (“Procom”, “we” and “us”) form one of North America’s leading staffing and contract workforce services providers. We are deeply committed to continuous growth and the improvement of both ourselves and our clients. We recognize the importance of protecting your personal information.

We prepared this privacy policy to explain how we collect, use, and disclose personal information both through our website located at www.procomservices.com and through our interactions with you.

1. COLLECTION AND USE OF PERSONAL INFORMATION

We collect the personal information that you provide to us at the following times:

  • When you create a profile through our website or apply to one of our job postings through our website and other external websites.

  • When you send us your resume or post your resume online to job boards for the purposes of job search.

  • When you directly send your contact information to a Procom representative for the purposes of job search such as a resume through email or other messaging services.

  • When you register to receive email communications from us.

  • When we are verifying your background as a part of our pre-engagement screening.

  • When you are being onboarded prior to working with one of our clients.

  • When you participate in our surveys.

  • When you contact us with a comment, question, or complaint.

Creating a Profile and Applying for a Posting
You may choose to create a profile for the purposes of making yourself available for consultant or employment positions that we may make available from time to time. We require certain basic information such as your first and last name, email address, and a password that you create to administer your account.

You may also choose to include additional profile information that will help us match you with a position. This can include your resume, preferred work title, availability, work history, education, your location, and contact information.

Your password should be long and unique. We strongly discourage you from re-using a password on Procom that you have used elsewhere.

Please keep it confidential. We will never ask you for your password in any unsolicited communication (such as letters, phone calls, or email messages). If you become aware of any unauthorized access to or use of your account, please notify us immediately.

We may use your contact information to connect with you periodically regarding current positions that may be a match for your skill set.

We may also collect personal information based on your visit to our website. Please see the “Information About Our Website” section below for details.

Administering a Consultant or Employment Relationship
We collect your personal information from you and, with your consent, from third parties for the purposes of establishing, managing, terminating, or otherwise administering the consulting or employment relationship.

The personal information collected and/or used in this context may include the information from your profile, information you provide in the course of negotiations, information to conduct background verifications including to verify your identity, qualifications, past work experience, education, training, or similar requirements in connection with a consulting or employment position.

In the context of administering your consultancy or employment, we may also use your personal information for the following purposes:

  • To send communications (such as requests for information, responses to requests for information, orders, confirmations, training, and updates).

  • For account management, accounting, finance, and dispute resolution purposes (such as issuing payments, accounts receivable, accounts payable, account reconciliation, cash management, or money movement), as well as for consolidated management and reporting.

  • To respond to reference checks on consultants.

  • To generate and issue reports to our clients on the contingent workforce programs.

  • To comply with government tax and reporting obligations.

  • To enforce Procom’s standards, procedures, and policies.

  • For risk management and mitigation, including for audit and insurance functions, and as-needed to license and protect intellectual property and other assets.

For security management such as monitoring individuals with access to Procom’s website, its applications, systems, and facilities.

Verifying a Consultant or Employee's Background
If the position requires certain background checks regarding your identity, qualifications, past work experience, education, training, or similar requirements in connection with a consulting or employment position then we will collect this personal information if necessary and as permitted by law.

Email or Social Media Communications and Job Openings
If you sign up to receive email or social media communications from us, such as one of our newsletters or job alerts then we collect your email address and other information on an optional basis to help us communicate with you. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email or by following the steps in your social media account.

Alternatively, you can opt out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that when you unsubscribe, you may continue to receive transactional communications from us.

Surveys
From time to time, we may offer you the opportunity to participate in one of our surveys. We use this information to help us understand our users and to enhance our website.

Contact Us
When you contact us with a comment, question, or complaint by email, phone, or through our website, you may be asked for information that identifies you. This information may include your name, email address, and a telephone number, as well as additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

2. SHARING OF PERSONAL INFORMATION

We do not sell or disclose your personal information to third parties without your consent, unless it is set forth as below or as needed or permitted by law.

Service Providers
Personal information that we collect is transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as our applicant tracking system, hosting the website, analyzing its use, and to provide advertising and marketing services. We also use payment processors to issue payments to consultants.

Our service providers are only provided with the information they need to perform their designated functions and they are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada, or other foreign jurisdictions.

Legal and Compliance
We and our Canadian, American, and other foreign service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order.

We may provide your information to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, American, or other law or legal process, which may include lawful access by American or foreign courts, law enforcement, or other government authorities.

Your personal information may also be disclosed where necessary for the establishment, exercise, or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business
We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Procom or as part of a corporate reorganization or other change in corporate control.

3. INFORMATION ABOUT OUR WEBSITE

We may collect personal information when you visit our website as outlined in more detail below.

Visiting our Website
In general, you can visit our website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system, and average time spent on our website. We use this information to help us understand our website activity and to monitor and improve our website.

Cookies
Our website uses a technology called “cookies.” A cookie is a tiny element of data that our website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return to our page. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all our website’s features.

Analytics
We may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the website (such as the pages most read, time spent, search terms, and other engagement data) in order to evaluate and improve the user experience and the website. For more information or to opt out using the Google Analytics opt-out browser add-on, see How Google uses data when you use our partners’ sites or apps and Google Analytics and Privacy.

4. SAFEGUARDS AND RETENTION

We have implemented reasonable administrative, technical, and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.

We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or
business requirements.

5. THIRD PARTY LINKS

Our website may contain links to other websites that we neither operate nor own. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the websites.

The linked websites have separate and independent privacy policies, notices, and terms of use. We do not have any control over such websites. We have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure, and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

6. ACCESS TO INFORMATION

Subject to applicable law, you have the right to access, update, and correct inaccuracies in your personal information in our custody or control. You may request access, update, and correct inaccuracies pertaining to your personal information in our custody or control by emailing or writing to us at the contact information listed below.

You also have the right to have your profile information removed from our active systems that is not historical information that has been archived. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records.

7. UPDATES TO THE PRIVACY POLICY

We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

8. CONTACT US

If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or wish to request access to our collection of your personal information, please contact us at:

Procom Privacy Officer
Suite 700 - 2200 Yonge Street
Toronto, ON   M4S 2C6
privacyofficer@procom.ca