Privacy Policy

Procom is one of North America’s leading staffing and contract workforce services providers. Our business succeeds because we are reliable and our clients trust us, and we work hard to earn that trust by providing keen insight and a commitment to transparency. We have created this Privacy Policy to describe how we collect, use, disclose and otherwise manage your personal information.

How We Collect, Use and Disclose Your Personal Information
Your Account & Profile: If you choose to create an account and profile on our site or send us your resume, we collect your login information to provide you with secure access to your profile. We use the profile information you provide to us (including any updates you make to your profile) for the purposes of including you in our resume database, which we use to match candidates with new positions on behalf of our clients. We collect additional personal information when you apply to jobs, interview with us, when we check your references, and when you work on assignments with our clients.We use and maintain the information outlined above to determine your suitability and to contact you about a job opening. If you agree to allow us to submit your profile to one of our Clients for a job opening, we will disclose your resume and other personal information related to the application to our Client for their review. The personal information that we disclose in connection with the job opening may be stored by our Client on their internal Vendor Management System (“VMS”), such as but not limited to Fieldglass, Beeline and IQNavigator. The Client’s VMS may store its data in the United States and/or other locations.

Communication Preferences

You can choose how we communicate with you:

  • Job Openings: We may contact you periodically via an email address or phone number that you provide regarding current positions that may be a match for your skill set.
  • Partner Offers: When you create/update your profile on our website, you may be offered the opportunity to opt-in to receive communications from our partners concerning offers that may be of interest to you, such as access to group discounts for independent contractors in the information technology industry.

Opting-out: You can withdraw you consent to receive job opening, partner offers or surveys (see below) by email at any time by clicking the “unsubscribe” link at the bottom of such emails, or by contacting us through privacyofficer@procom.ca. If you are contacted by phone and do not wish to receive similar phone calls in the future, please indicate this to the caller. If you have a specific email address or phone number at which you do not want to be contacted, please do not add it to your website profile or send it to us on any correspondence (other than in an unsubscribe request).

Service Provider Arrangements: We use third parties—who act on our behalf—to help us provide services to you, such as making our website accessible, providing the technology underlying our applicant tracking system and hosting our resume database. We may transfer personal information in our custody and control to our service providers, who may process and store it in Canada or the United States. Our service providers are not authorized to use or disclose personal information for any purpose other than providing the services on our behalf or as otherwise required or permitted by applicable law.For further information about the manner in which our service providers process your personal information, contact the Privacy Officer as set out in the “Contact Us” section below.

Website Security: We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy.

Surveys: From time to time, we may offer visitors the opportunity to participate in online surveys. The information obtained through our surveys is used in an aggregated, non-personally identifiable form. We use this information to help us understand our visitors and to enhance our service offerings. We also use contact information from our surveys to contact the visitor with follow-up questions regarding the survey. Users may opt-out of receiving future survey invitations (see the Communications Preferences section above).

Sale of Business: In the event of a merger or sale of our business, we may transfer any information we have about you to a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

Legal: We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law, detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defense of legal claims.

Access to Your Personal Information

We strive to keep your personal information accurate and up to date. Please assist us in doing so, by keeping your profile information current through our website.
You can access, amend, and remove personal information on your profile at any time through our website. If you wish to access or correct personal information that is not included on your profile, please send a request in writing to the contact information provided below and include enough detail to allow us to identify the information that you may be requesting. We may need to collect additional information from you for the purposes of confirming your identity.

Feedback and Suggestions

Procom encourages feedback and suggestions for improvement. When you contact us with feedback and suggestions, we may collect information that identifies you as well as information we need to help us respond to your feedback and suggestions. Any feedback or suggestions submitted become the property of Procom. We may retain this information to assist you in the future and to improve our service offerings.

Third Party Links

Procom’s websites contain links to third-party sites. Although we strive to provide links to sites that have similar privacy policies and practices that respect user privacy, we have no control over such sites and are not responsible for the privacy practices or the content of these sites. The inclusion of any link does not imply Procom’s endorsement of any such company or its products/and or services.

Cookies and other Website Information

Our site uses cookies to keep track of user sessions. A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies to deliver content specific to your interests and for other purposes such as keeping track of user navigation within the web site. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our site, you may not be able to take advantage of all its features.We also collect certain technical information from your computer each time you request a page during a visit to our site. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. We use this information to help us understand our site activity, and to monitor and improve our site.

Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time we collect your personal information. In the event that we make material changes to this Privacy Policy, we will notify you at one of the points of contact on your profile.

Contact Us
If you have any questions, comments or complaints about this privacy statement, the practices of this site, your dealings with this web site, or to access and/or correct inaccuracies in our records of your personal information send us an e-mail at: privacyofficer@procom.ca.

Alternatively, you may contact us by mail at:
Procom Privacy Officer
2200 Yonge Street - Suite 700
Toronto, ON M4S 2C6